Privacy Policy
Original Timber Floors values and respects the privacy of the people we deal with. Original Timber Floors is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. What is personal information? “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. What personal information do we collect? The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include: ● name; ● mailing or street address; ● email address; ● phone number
How do we collect your personal information? We collect your personal information directly from you when you: ● interact with us over the phone; ● interact with us in person; ● interact with us online; ● subscribe to our mailing list; ● apply for a position with us as an employee, contractor or volunteer;
How do we use your personal information? We use personal information for many purposes in connection with our functions and activities, including the following purposes: ● provide you with information or services that you request from us; ● deliver to you a more personalised experience and service offering; ● improve the quality of the services we offer; ● internal administrative purposes; ● marketing and research purposes.
● Disclosure of personal information to third parties - We DO NOT disclose your personal information to third parties unless the disclosure is required or authorised by an Australian law or court / tribunal order. How do we protect your personal information? Original Timber Floors will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure.
Retention of personal information - We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. How to access and correct your personal information Original Timber Floors will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. We will deal with such a request by following the procedure outlined below:
email: originaltimberfloors@mail.com
Inquiries and complaints For complaints about how Original Timber Floors handles, processes or manages your personal information, please contact:
Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 days for Original Timber Floors to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Original Timber Floors’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
email :originaltimberfloors@mail.com
Contact number 0432830635